Last Updated: February 10, 2026
HANGUKVERSE (PRODUCT BY LUMANTARA LTD) is committed to providing excellent service. We take all complaints seriously and aim to resolve them promptly and fairly.
You may submit a complaint through the following channels:
To help us address your complaint efficiently, please provide:
Step 1 - Acknowledgment: We will acknowledge receipt of your complaint within 2 business days.
Step 2 - Investigation: We will investigate your complaint thoroughly, which may include reviewing account activity, communications, and relevant records.
Step 3 - Resolution: We aim to resolve complaints within:
Step 4 - Response: We will communicate our findings and proposed resolution via your preferred contact method.
If you are not satisfied with our response, you may:
India: Contact the National Consumer Helpline (1800-11-4000) or file a complaint with the Consumer Forum.
UK: Contact the Citizens Advice Consumer Service or refer the matter to an Alternative Dispute Resolution (ADR) provider.
EU: Use the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr) or contact your national consumer protection authority.
US: Contact the Federal Trade Commission (FTC), Better Business Bureau (BBB), or your state's Attorney General office.
If you remain dissatisfied with our initial response to your complaint, you may request a review by a senior member of our team by:
We will acknowledge your review request within 2 business days and provide a final response within 10 business days.
We maintain records of all complaints for a minimum of: